Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-12676

Government Authority located in California; USA based organization looking for expert vendor for digital platform system and website services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide digital platform system and website services.
- Designing and developing a customizable, interactive digital web-based “one stop shop” SaaS website, platform, and mobile device application for seamless online service request and management that integrates, supports, and enhances a wide range of City services
- To improve its customer experience and engagement by deploying a platform and website that provides a consistent and high-quality experience across all channels, including phone calls, web portal, and mobile app.
- The platform will provide the end user (customer) and backend user (City staff) with greater convenience and real time visibility in the public-facing business processes.
- The Smart City Hall “311” platform will not only enhance the customer experience across all channels of service requests but will serve as a platform for a wide range of services including online bill payments, public notifications, and licensing and permitting.
• Stakeholder communication and engagement;
• Licensing and permitting;
• Scheduling appointments (e.g. Inspections);
• Municipal Code enforcement;
• Municipal services requests for all departments;
• Bill payments;
• Information dissemination and repository;
• Data analysis and reporting; and,
• Claims and Risk Management;
- Mobile Application (iOS, Android, and Responsive Web App) – Allows residents to create/submit/manage/track service requests, make payments, find City resources and services, communicate and engage with the City.
- Citizen Relationship Management (CRM) – Full featured CRM for residents and businesses that integrates with other applications with integrated data analysis.
- Service Request Management (SRM) – Manages the complete lifecycle of a services request from intake to closeout.
- New Website as a Unified Portal – A newly designed website as a unified portal with role-based access for the public, City staff, and vendors to submit, manage, and track services requests that can be accessed from any online device.
- Robust Knowledge Base – A searchable knowledge base of catalogued services provided by the City.
- Integrated GIS (with Google or ESRI) – GIS used for address validation and correction. Additional layers may provide City details (i.e. buildings, landmarks, etc.).
- Report, Analytics and Dashboards – Provides usage analysis, fixed reports, and dashboards broken down by Reporting Districts, Time, Departments, etc.
- Content Management and Document Management – Integrated document/content management system that allows storage of images, documents, and other detail assets related to services requests.
- Third-party Systems Integration – Allows for integration with City’s exist
(2) All questions must be submitted no later than September 22, 2023.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 29 September, 2023

Question Answer Deadline : Friday, 22 September, 2023

Category : Web Design and Development, Mobile Application Development, Software, System and Application

Country : USA

State : California

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Web Design and Development, Mobile Application Development, Software, System and Application Category/Categories.

If you will obtain monthly subscription for Web Design and Development, Mobile Application Development, Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.