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WD-12676 - USA (California) - Digital Platform System and Website Services - Deadline September 29,2023

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-12676

Government Authority located in California; USA based organization looking for expert vendor for digital platform system and website services.

[*] Budget: Looking for Proposal

[*] Scope of Service:

(1) Vendor needs to provide digital platform system and website services.
- Designing and developing a customizable, interactive digital web-based “one stop shop” SaaS website, platform, and mobile device application for seamless online service request and management that integrates, supports, and enhances a wide range of City services
- To improve its customer experience and engagement by deploying a platform and website that provides a consistent and high-quality experience across all channels, including phone calls, web portal, and mobile app.
- The platform will provide the end user (customer) and backend user (City staff) with greater convenience and real time visibility in the public-facing business processes.
- The Smart City Hall “311” platform will not only enhance the customer experience across all channels of service requests but will serve as a platform for a wide range of services including online bill payments, public notifications, and licensing and permitting.
• Stakeholder communication and engagement;
• Licensing and permitting;
• Scheduling appointments (e.g. Inspections);
• Municipal Code enforcement;
• Municipal services requests for all departments;
• Bill payments;
• Information dissemination and repository;
• Data analysis and reporting; and,
• Claims and Risk Management;
- Mobile Application (iOS, Android, and Responsive Web App) – Allows residents to create/submit/manage/track service requests, make payments, find City resources and services, communicate and engage with the City.
- Citizen Relationship Management (CRM) – Full featured CRM for residents and businesses that integrates with other applications with integrated data analysis.
- Service Request Management (SRM) – Manages the complete lifecycle of a services request from intake to closeout.
- New Website as a Unified Portal – A newly designed website as a unified portal with role-based access for the public, City staff, and vendors to submit, manage, and track services requests that can be accessed from any online device.
- Robust Knowledge Base – A searchable knowledge base of catalogued services provided by the City.
- Integrated GIS (with Google or ESRI) – GIS used for address validation and correction. Additional layers may provide City details (i.e. buildings, landmarks, etc.).
- Report, Analytics and Dashboards – Provides usage analysis, fixed reports, and dashboards broken down by Reporting Districts, Time, Departments, etc.
- Content Management and Document Management – Integrated document/content management system that allows storage of images, documents, and other detail assets related to services requests.
- Third-party Systems Integration – Allows for integration with City’s exist
(2) All questions must be submitted no later than September 22, 2023.

[*] Eligibility:

Onshore (USA Organizations Only)

[*] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

[*] Proposal Submission:

Response can be submitted digitally via Email or Online.

Expiry Date : Friday, 29 September, 2023

Question Answer Deadline : Friday, 22 September, 2023

Category : Web Design and Development, Mobile Application Development, Software, System and Application

Country : USA

State : California

RFP Expired

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