X
X

WD-11618 - USA (Colorado) - Common Spot Support Services - Deadline December 14,2022

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-11618

Government Authority located in Colorado; USA based organization looking for expert vendor for common spot support services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide common spot support services.
- Web User Support, Web Development, Web System Administration, App Dev Development, Project Management, Enterprise Applications Service Desk, Virtual Application and Desktop Infrastructure Administration.
- The website has increased its traffic every year since implementation of the CMS, and now receives over half a billion page views a year.
- Tickets range from general how-to support requests to critical bugs in the software. EDS has a Service Desk lead who assigns tickets and makes sure they get a response in a timely manner. At times, support personnel are required to work with customers using communication methods other that the ticketing system, such as screen shares and phone calls.
● CommonSpot troubleshooting
● CommonSpot user administration
● Other support requests within the CommonSpot environment
● Communicating, both written and verbally, with CMS authors to troubleshoot
problems
● Support of other websites technologies as used within the NPS.gov and other NPS
maintained websites
● Attending status and other meetings as requested
● Available via the instant messaging software
- The contractor shall provide web development for website and associated web technologies and ensure they are developed consistent with customer requirements and all government regulations/guidelines. Solutions should use the most appropriate current technology that logically fits within the technical stack listed below.
Currently, our technical stack consists of the following:
● Windows Server Operating Systems
● Apache HTTP Web Server
● Microsoft Internet Information Server
● ColdFusion Application Server
● Common Spot content management system
● Microsoft SQL Server
● Amazon Web Services
● Akamai content delivery network
● Atlassian JIRA Project Management Software
● Atlassian Bitbucket
● Apache Solr
● Shibboleth Identity Federation software
● Video JS streaming video software
● Java JDK
● Image Resizer responsive design image software
● Fusion-Reactor Ultimate
● Web programming technologies that relate to CommonSpot (HTML, CSS, JavaScript, and Jquery).
- Contractor shall provide AppDev development services to provide web user support and web development with both the DAM and AppDev framework. Both applications use the same technology stack, which includes:
- .NET programming
- Angular
- React
- JavaScript
● Enterprise service desk operations management
○ Use of enterprise service desk software for user support request tracking
○ Support request reporting and analytics to include ticket lifecycle and
systemic bug identification and solution proposal development.
○ Software bug troubleshooting to include log analytics and application code
error escalation to development teams.
● Web application troubleshooting
○ SSL encryption troubleshooting and network traffic diagnostics
○ SSL certificate installation and configuration for web hosting
○ Single-sign-on troubleshooting and authentication diagnostic analysis for
Microsoft Active Directory and Azure Active Directory

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 14 December, 2022

Category : Web Design and Development

Country : USA

State : Colorado

RFP Expired

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Web Design and Development Category/Categories.

If you will obtain monthly subscription for Web Design and Developmentcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs