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WD-10197 - USA (Illinois) - Community Engagement Technology Website and Non-Emergency Citizen Request System Using CMS - Deadline November 30,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-10197

Government authority located in Illinois, USA; based organization looking for expert vendor for community engagement technology website and non-emergency citizen request system using CMS.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide community engagement technology website and non-emergency citizen request system using content management system must be compatible with browsers, mobile device for Android and iOS and social media such as Facebook.
- website to enhance the user experience, simplify content management, and provide improved citizen-centric information and customer service to its community, while meeting high standards for design quality and visual appeal that our staff can easily manage
- Display alerts prominently on website with notifications sent via email and text messaging to subscribers
- Update/publish calendars for departments/categories with a main calendar to display all events
- Electronic subscription, scheduled notifications for email and SMS
- Citizens can submit requests with automated workflow to correct individual/department with exportable statistics and reports
- Links to share content via email and social media on every page
- Website Visitor Profile - Visitors can pick and choose the information that automatically becomes fed to their profile upon site login
- Ability to collect feedback from visitors
- Upload/download capability for files up to 1GB, back-end ability to search within published and unpublished documents
- Create unlimited customizable forms, track and export result
- Content Scheduling - Set dates for content to automatically publish and expire
- Azure single sign-on with multifactor authentication for City staff accounts
- Responsive Web Design - Fully mobile responsive design - site adjusts to the screen size of all devices its being view on, includes forms, calendars, etc.
- Ability to attach photos to requests
- Requests must have the ability to be geolocated by using the citizen’s reporting device, extracting metadata from a photo, or by manual adjustment
- Ability for administrators to update request categories and questions dynamically with immediate changes shown on all platforms (web, mobile, e.g.)
- Ability for mobile app content to be dynamically updated by city staff, including adding new links or phone numbers to call (without requiring an update to the mobile app via Google or Apple)
- Integrations with ArcGIS, Pub Works, and EnerGov.
(2) All questions must be submitted no later than November 30, 2021.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 30 November, 2021

Question Answer Deadline : Tuesday, 30 November, 2021

Category : Web Design and Development, Software, System and Application

Country : USA

State : Illinois

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