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WD-9676 - USA (Rhode Island) - Application Development and Support - Deadline July 28,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-9676

Government Authority located in Rhode Island; USA based organization looking for expert vendor for application development and support.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide application development and support
- Provide the following services for Amazon Web Services (“AWS”) and Google Cloud-based Applications
- AWS Development & Enhancements - Complete development, testing, and engage in production deployment of the new UI Online application
- Perform changes required to enhance the new UI Online application, following State PM or PMs-approved change control process.
- Perform enhancements and changes to other DLT cloud applications, following approved change control process.
- Complete other enhancements or system components following approved change control process.
- Provide application end-user training for State staff, including technical staff and business/program staff.
- Create and maintain updated system documentation.
- AWS Maintenance /Production support:
- Application Support
- Receive and track application enhancement requests
- Provide production support for the applications including AWS AMS (Amazon Managed Services) support with SLA’s Amazon Managed Services
- Provide maintenance services for existing cloud-based applications and integrations.
- Engage in break/fix services, minor functional or UI changes
- Coordinate and provide services to move AWS or Vendor created code into production
- Identity and Access Management (IAM)
- Key Management Services (KMS)
- AWS Operational Support:
- Conduct operational activities to support the cloud applications including
- Perform daily production activities to place the systems into maintenance mode to close the certification system to new entries, process file transfers to and from the legacy system, and return the production system to operational mode when complete
- Miscellaneous Services:
- Compliance, Privacy, and Security consulting services to assist in security assessments, reviews, documentation submission support,
- Penetration/Security Testing – Ability to engage an external penetration testing vendor to
complete penetration testing as requested by the State.
- Resources requested to support any other applications directly related to the DLT Cloud
initiatives including but not limited to SFTP, GoAnywhere, and reporting tools.
- Additional Subject Matter Experts related to the identified systems and services.
- Complete systems and requirements document(s) including but not limited to current and proposed system architecture design(s), business requirements, technical documents, interface documentation, data flow diagrams, business process flow(s), UI screen design, and integration design.
(2) A Non-mandatory pre-proposal meeting will be held on July 12, 2021
(3) All the questions must be submitted no later than July 15, 2021.

[C] Eligibility:

Onshore (USA organization Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office premises.

Expiry Date : Wednesday, 28 July, 2021

Pre-proposal Conference Date : Monday, 12 July, 2021

Question Answer Deadline : Thursday, 15 July, 2021

Category : Web Design and Development, Software, System and Application

Country : USA

State : Rhode Island

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