WD-9411 - USA (Kentucky) - Website Design Services - Deadline May 5,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-9411

Government Authority located in Kentucky; USA based organization looking for expert vendor for website design services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide website design services
- Water launched its first website. In 2017, Water updated the website ‘skin’ to better reflect the needs of the company at that time, however the infrastructure and platform have remained the same since the beginning. In 2020, Drupal announced that given the original website’s age, our version will no longer be supported meaning our current website infrastructure will fade away thus leaving it exposed to issues and bugs that will not be resolved. The dissolution will negatively impact every topic ranging from bill payment, customer service, where we’re working, news, etc. In addition, customer facing topics such as Water Quality, Customer Service, and Stakeholder Engagement will not have a stable environment to share information. As a result, Water must modernize, update, and launch a new website that mirrors the evolution of technology and our community.
- New Website Objectives
In collaboration with the Water communication team, and based on existing data, research, customer personas, etc., the Contractor must build, design, and launch a robust, modern, user-friendly website by the end of 2021. To be considered successful, the Contractor shall (but not limited to):
1. Incorporate all items from the Water “Scope of Work;
2. Review third-party research recommendations (Exhibit A) and incorporate findings into the build;
3. Integrate needed Water software such as bill pay portal, GIS systems, and other internal data feeds (supported by third-party vendors);
4. Website must include a customer login option from the homepage, and this must sync with internal data systems (more info in additional details below);
5. Website must include a customer service / customer chat option systems (more info in additional details below);
6. Develop a content management plan taking into consideration content types, publisher’s needs, and user requirements. Define taxonomy, content processes and workflow;
7. Provide guidance on and implement a CRM or CMS tool (i.e. Salesforce, HubSpot, etc.) (more info in additional details below);
8. Set-up Google Analytics tool and funnels;
9. Recommend and provide a hosting solution and assist in the set-up;
10. Provide a mobile-friendly experience;
11. Collaborate with potential external creative agency to coordinate design efforts to ensure a cohesive digital experience;
12. Provide a clear timeline of deliverables, project needs, and multiple check points for team review;
13. Provide needed training sessions and follow up resources for website administrators; and
14. Provide support following website launch for a minimum of one year to address all technical kinks plus the option to extend for four (4) years as indicated in the contract
terms section

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 5 May, 2021

Category : Web Design and Development

Country : USA

State : Kentucky

RFP Expired

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