WD-9304 - Canada (British Columbia) - Online Experience Design and Channel Optimization Services - Deadline April 13,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-9304

Government authority located in British Columbia; Canada, based organization looking for expert vendor for online experience design and channel optimization services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide online experience design and channel optimization services for focus primarily on online experience design, digital analytics and channel optimization for websites/microsites, web applications, and mobile applications (iOS, Android, and responsive web application).
- Certain projects may also involve enhancing customer engagement through other channels such as email, SMS text, and chatbot
- service design, system integration and social media marketing, unless otherwise requested by ICBC on a case-by-case basis.
- ensuring the quality and consistency of external support in terms of methodologies, processes and project delivery
- Design and implement UX improvements and enhancements to the contents, features functionality of existing ICBC online services. Prospective projects may focus on microsite enhancement, web content management, and online customer education and Testing tools, etc
- Plan, create and deliver content as required by ICBC which may include content strategy, information architecture, copy writing, graphics, photos, videos, audio, virtual reality, etc.
- Perform data collection and analysis to monitor and assess a given digital channel (including changes implemented to such digital channel such as site enhancements, redesigns, content updates, enhancements and online testing), and identify areas for improvement and recommend solutions for ICBC to optimize CX performance on all ICBC channels of customer interactions.
(2) All questions must be submitted no later than March 31, 2021.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 13 April, 2021

Question Answer Deadline : Wednesday, 31 March, 2021

Category : Web Design and Development, Social Media, Internet Marketing and SEO

Country : Canada

State : British Columbia

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