WD-8972 - USA (Pennsylvania) - Public Web Presence Services - Deadline January 11,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-8972

Government Authority located in Pennsylvania; USA based organization looking for expert vendor for public web presence services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

Vendor needs to provide acquire services to migrate, develop, manage and support agency websites and applications known as Public Web Presence.
• Modernize their websites
• Digitize services and forms
• Accelerate use of e-signatures
• Improve customer experience
• Standardize and transition to centralized shared services
1. Create a single online destination for services - A single destination will enable citizens to find the services they need and conduct business, even if they do not know which agency provides them.
2. Enable secure access to services through a single login - Consistent and modern authentication standards available through Keystone Login will increase convenience for citizens by simplifying account management, authentication, and eliminating the need to remember multiple usernames and passwords, while also strengthening our security posture.
3. Deliver a consistent and user-friendly online experience across all services - A consistent look and feel increases trust by enabling citizens to easily recognize services provided by the Commonwealth. This also includes ensuring that online services and information are accessible to all citizens, regardless of disability.
4. Offer a single phone number to direct citizens to the services they are seeking - Like the single online destination, we want to make it easier for citizens to connect to services by phone. Citizens will still be able to contact agency departments directly through existing call centers and phone numbers.
5. Consolidate and streamline our digital footprint - Small or low-traffic websites should be considered for consolidation to streamline our online presence and make information easier to find. Consistent use of the pa.gov domain for websites will let citizens know with confidence that they are utilizing services from the Commonwealth.
6. Drive continuous improvement through customer feedback - Collect feedback from our customers and make it available to the public, employees, and leadership to identify new opportunities to improve and innovate services.
- For more information describe in document.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 11 January, 2021

Category : Web Design and Development

Country : USA

State : Pennsylvania

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