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SW-31485 - Canada (Ontario) - Veterinary Hospital Information System - Deadline March 17,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-31485

Government Authority located in Ontario; Canada based organization looking for expert vendor for veterinary hospital information system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide veterinary hospital information system for Veterinary practices It will be used to manage the day-to-day operations of the OVC HSC and to streamline the collation, accurate processing and reporting of our Electronic Medical Records (EMR).
Many users throughout the college and hospital will be utilizing this solution:
• Clinicians (Various Specialties)
• Students (DVSc/Specialty/Rotating Interns)
• Staff (Techs, support and business staff)
On the business side, there are many verticals which includes:
• Accounting
• Client Services
• Clinical Services
• Inventory/Purchasing (Materials Management)
• Pharmacy management
• Informatics (Solutions Management)
• Research
Below is a brief summary of some of the challenges we are facing with current solution:
• Aging and has reached end-of-life
• Current solution is difficult to learn which leads to having to restrict access to features or to not use some modules due to lack of understanding
• Does not integrate with key peripheral healthcare solutions which results in additional work to manually (or semi-manually) move data from one system to the next
• Does not possess effective data constraints in key fields which makes it easy to inadvertently enter bad data resulting in various personnel having to go in and correct the information for processing
• There are a lot of challenges integrating with other peripheral healthcare solutions such as Lab vantage, Omnicell, Smart Flow, AFGA and Radiometer. Most systems are still operating completely independently of the HIS/EMR requiring manually downloading/uploading of data or scanning printouts and written notes into medical records. These scans are not digitally searchable therefore researchers would have to read through tens of thousands of documents to obtain the desired information.
• Current solution is not OS agnostic. We have a growing number of MAC users that cannot access the application in their offices. Users would have to obtain a windows partition or purchase a windows PC to use the current solution.
• Auditing is difficult and often times inaccurate. In some fields, the editor is not captured when changes are made. In other fields/screens, simply looking at the data captures the user as the last to edit. If changes are inadvertently made or records deleted, they cannot be reinstated via a rollback.
• Provide secure and accessible data integrations
• Move to a web-based platform that can be used in any browser and Operating System
• Reliability and performance improvements over existing system
• Be able to evolve with OVC HSC needs, and aid in additional initiatives such as surgical checklists, telehealth, streamlined communication and other key benchmark activities that create the environment for high standard teaching and referral hospitals
(2) All questions must be submitted no later than March 11, 2020.
(3) Contract period will be for three years.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 17 March, 2020

Question Answer Deadline : Tuesday, 11 February, 2020

Category : Software, System and Application

Country : Canada

State : Ontario

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