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WD-7437 - New Zealand - SQL and SharePoint Support Services - Deadline June 28,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-7437

Government Authority located; New Zealand based organization looking for expert vendor for SQL and SharePoint Support Services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide SQL and SharePoint Support Services to provide maintenance and support for both our SQL servers and SharePoint environments.
- SQL server instances
-  Automated monitoring: provide an automated monitoring framework for critical SQL Server
functions.
- Event and incident monitoring: proactively monitor the SQL server instances, identifying
issues.
- Event and incident resolution: addressing issues and instances on the SQL server instances.
You will have primary responsibility for resolving critical issues on the in-scope server environments.
- Patch management: maintain a patching plan, installing patches as agreed in advance with the Office.
- Regular reporting on:
o Actual performance against agreed reasonable performance expectations;
o Any issues or incidents experienced; and
o The patch status, health and performance of the in-scope instances.
- SharePoint- A small number of Office staff will have authorisation to log calls with the service desk. The nature of these calls may include:
- Supporting the Office with projects beyond the expertise of in-house staff
- Providing expert advice and guidance on SharePoint matters
- Assisting the Office to address issues, events, incidents and problems as required.
(2) All questions must be submitted no later than June 21, 2019.

[C] Eligibility:

- Onshore (New Zealand Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 28 June, 2019

Question Answer Deadline : Friday, 21 June, 2019

Category : Web Design and Development

Country : New Zealand

State :

RFP Expired

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