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WD-8692 - USA (North Carolina) - Consulting Service of Customer Self Service Solution, Mobile Application and Web Portal - Deadline October 1,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-8692

Government Authority located in North Carolina; USA based organization looking for expert vendor for consulting service of customer self service solution, mobile application and web portal.

[A] Budget: Looking for proposal

[B] Scope of Service:

(1) Vendor needs to provide consulting service of customer self service solution, mobile application and web portal including laying out a technology roadmap, assessing organizational readiness for a new system, and business process re-engineering.
- Full review of the billing services division’s current utility software.
- Full review of the billing services division’s current miscellaneous billing software.
- Full review of the city internal use of the current system.
- Such as providing technical support to customers, using as possible backup to access customer information should the CIS not be available, and other uses.
- Review the city’s landscape as it relates to technologies, specific to customer service related platforms.
- Analysis of the billing services division’s operations and system use.
- Interfacing with related departments.
- Analysis of future needs and completion of detailed functional and technical requirements for new application systems recommended.
- Recommendations for use of current e-Services technologies and functional process changes to accommodate those applications.
- Recommendations for review and updating results for future growth.
- Conduct a local market evaluation as it relates to utilities, such as gas, electric, and telephone.
(2) A non-mandatory pre-proposal conference will be held on September 16, 2020.
(3) All questions must be submitted no later than September 28, 2020.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite.

Expiry Date : Thursday, 1 October, 2020

Pre-proposal Conference Date : Wednesday, 16 September, 2020

Question Answer Deadline : Monday, 28 September, 2020

Category : Web Design and Development, Mobile Application Development, Professional, Consulting, Administrative or Management Support Services, Software, System and Application

Country : USA

State : North Carolina

Cost to Download This RFP Document : $ 5

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