WD-8445 - USA (North Carolina) - Toll-free hotline and website Services - Deadline May 28,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-8445

Government Authority located in North Carolina; USA based organization looking for expert vendor for toll-free hotline and website services.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide toll-free hotline and website services for its employees to create and staff a toll-free hotline and website for employees to report alleged violations of ethics, law, policy, and/or safety with an option to not divulge their name, title, or contact information.
- Contractor can provide this service 24/7, 365 days a year, via both a toll-free number and website.
- 1. Costs necessary to provide this service including all financial resources to create, manage and staff the toll-free number and website. Costs shall include any start up fees for these services if they do not currently exist with the Contractor. 2. Ability to have multiple URLs for all City Departments/Divisions. The Contractor shall have the ability to customize a URL taking the City’s employees directly to the user page. The webpage portal should include a drop down window which lists all City departments that the employee can choose from, then another drop down window which lists all divisions within that chosen department for the employee to choose. 3. Unlimited customizable categories/subcategories for alleged incident reporting. 4. Ability to generate an immediate email notification to designated City administrators when a report is initially submitted by an employee and all future communications associated with that specific incident from the employee thereafter. 5. Toll-free number for employees to report such incidents and Contractor’s staff shall be able to read back each answer to a select number of questions. 6. Contractor shall provide the City a template which shows the process and how the system will operate including sample questions that will be asked of the employee using the tollfree number and website. These sample questions shall be the same as the ones used on the Contractor’s website for the purpose of this service and to ensure consistency with either option. 7. City administrators shall have the ability to generate reports and collect data based on the type or nature of reports (i.e. policies, laws, ethics, safety, or other); department(s) and divisions involved; and date/time reported. 8. Ability to customize easy-to-use instructions for employees to report incidents. 9. User Guides for the City’s administrators shall be provided. 10. Comprehensive case management system and statistical analysis for the timely distribution, explanation, follow-up and management of every incident report to appropriate City administrators. 11. Contractor shall have experience with providing this type of service, preferably with governmental entities. 12. Contractor shall provide its own staff, software, hardware, server(s), and all technical support for this service. 13. Meet the minimum insurance requirements.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 28 May, 2020

Category : Web Design and Development, Call Center and Answering

Country : USA

State : North Carolina

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