X
X

ITES-2404 - USA (Arnold, Maryland) - IT Service Management Solution - Deadline March 3,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2404

Government Authority located in Arnold, Maryland; USA based organization looking for IT service management solution.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide IT service management solution for turnkey solution including implementation services, a fully functional ITSM system and ongoing maintenance or customer support to the government authority located in Arnold, MD.
- The ITSM system must contain service desk, service catalogs, service level management, incident management, asset and configuration management, change management, problem management, project and portfolio management etc.,
- System must be fully configurable,
- Upgrades to the system must be seamless; upgrades must not require retrofitting of code,
- The portal must be user friendly and easy to use by students, faculty, staff and technicians,
- Knowledgebase articles must be easy to read and easy to update,
- AACC staff must be able to maintain and make enhancements with minimal effort. The college cannot dedicate a full-time system administrator for the solution,
- The system must clearly distinguish between incidents, requests, problems and changes. Each must have out-of-the box, configurable workflows,
- The system must be a public cloud-based, software as a service (SaaS) solution,
- System must support web and mobile device functionality. Provide a list of all web browsers and mobile device operating systems the system supports, and identify recommended browsers. Identify non-supported browsers and operating systems,
- Easy to use, customizable dashboard views of tickets, customer satisfaction surveys and other data,
- Ability to do trend analysis,
- Ability to search for a ticket using ticket number, user name or room location (classroom),
- ERP system (Ellucian colleague), client management system, email system (outlook or office 365),
(2) A pre-proposal meeting will be held on February 11,2020.
(3) All question must be submitted no later than February 20,2020.

[C] Eligibility:

Onshore (USA Only)

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 3 March, 2020

Pre-proposal Conference Date : Tuesday, 11 February, 2020

Question Answer Deadline : Thursday, 20 February, 2020

Category : Software, System and Application

Country : USA

State : Maryland

Cost to Download This RFP Document : $ 5

You can either pay for Single RFP/Bid document or Subscribe with Monthly Subscription for whole Software, System and Application Category/Categories.

If you will obtain monthly subscription for Software, System and Applicationcategory/categories, you will be able to access all the RFPs from that Category. Here are the Monthly Subscription offers. So, subscribe for Monthly offers and get rid of Individual RFP payment.

*No commitment =
(1) There is no minimum commitment.
(2) You can subscribe for as less as 1 month and cancel it any time. If you subscribe for annual offer, you can cancel it any time within year.
(3) There is no partial refund policy after Monthly or Annual subscription. You will be required to use services for a Month (Or Year since you have availed discounted pricing).
(4) You can cancel your subscription any-time directly from your PayPal account to stop further recurring charges before next due date.
(5) You will be able to download all RFPs for subscribed Category or Location without any extra cost.

Similar RFPs