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WD-8034 - Canada (Nova Scotia) - RFI for Mass Notification System and School Website Content Management System - Deadline December 19,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-8034

Government Authority located in Nova Scotia; Canada based organization looking for expert vendor for mass notification system and school website content management system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide mass notification system and school website content management system.
1. Mass Notification System
• The solution's functionality and navigation are fully integrated and accessed through the use of plugin web-page.
• The solution utilizes data directly from the database for the generation of notifications.
• The solution allows user access to functionality which is controlled and inherent from user security settings.
• The solution's user access is based on single sign on with a user name and password.
• The solution supports multi-mode message delivery including Voice, Email (with attachments), and SMS-Text.
• The solution has the ability to create and send a message from multiple schools in one delivery,
regardless of whether the calls are initiated at the school or school board and regional centre for
education level.
• The solution provides scheduling functions for notifications for specific date and times, as well as the ability to start a notification immediately by user command.
• The solution allows for attendance messages to be configured with proper fields like name, date,
school, etc.
• The solution allows to be able to pre-record standard messages that can be easily scheduled and selected for broadcast e. g., school should be able to pre-record default emergency or early closing
message.
• The solution can deliver messages in multiple languages including English and French.
• The solution can produce standard and end user ad-hoc reports related to completed broadcast delivery and performance. This should include data items such as identifier information of the
targeted contacts, time, date, response, number of attempts made, and status codes (line busy,
message delivered, etc.), and performance information such as total broadcast start, finish, and
elapsed time.
• The solution allows for the monitoring of broadcast progress in real-time, including point-in-time successful and unsuccessful notifications, responses, etc.
• The solution design and development principles should incorporate user-friendly features specifically designed for the intended end-user in a P-12 environment.
• The solution allows school board administrators to configure, monitor, and administer the entire
regional center or schoolboard from one login ID. It allows creating, editing, and deleting unlimited
number of user accounts and user security profiles as well as the ability to create and manage contact groups.
• The solution limits a user’s access to data at several levels (school, school board, regional centre for education, province, family of schools, etc.).
• The solution must allow web-based portions to support secure socket layer encryption (https
protocol).
• The complete solution must be housed in Canada, including the data, infrastructure, and application.
• The solution will provide error messages in the user’s preferred language. In addition to the message, codes may be presented for troubleshooting purposes.
• The solution is able to recognize, store, search for, and retrieve special characters (e.g. French
characters, accents, apostrophes and hyphens).
• The solution's navigational methods used to access the web and IVR (Interactive Voice Recognition) functions should be intuitive and consistent.
• The solution's IVR voice recording system must be clear, concise and human like, not robotic.
• The solution provides us the ability for end users to run reports with an easy to use GUI.
• The solution will provide the ability to save reports in multiple formats (e.g. PDF, ASCII Text, Excel).
• The solution will provide reporting parameters where appropriate. For example, selecting date
ranges to minimize the amount of data generated for the report.
• The solution will provide the hierarchical reports (e.g. need to be available at the school, regional
centres, and school board levels).
• The solution must be able to have the same capabilities and functionality regardless of what web
browser is used (Mozilla Firefox, Google Chrome and Microsoft Edge). 2. Regional and School Website Content Management Solution
• Companies who have experience in K-12 should only respond to this RFI
• Companies must ensure they have a disaster recovery plan and provide details if requested
• Companies must have a reliable track record and robust features to detect DDOS attacks and have a solution in place to guarantee expected uptime.
• Company must ensure that they have a data center in Canada and all files and data are sto

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 19 December, 2019

Question Answer Deadline : Friday, 13 December, 2019

Category : Web Design and Development, Social Media, Internet Marketing and SEO, Software, System and Application

Country : Canada

State : Nova Scotia

Cost to Download This RFP Document : $ 5

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