WD-7769 - USA (Washington, DC) - Regulatory Licensing and Enforcement Software Solution and Web Application - Deadline September 26,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: WD-7769

Government Authority located in Washington, DC; USA based organization looking for expert vendor for regulatory licensing and enforcement software solution and web application.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide regulatory licensing and enforcement software solution and web application.
- Solution that offers licensing, enforcement, revenue management, document management and case management in a single web-based application
- Provide 24/7/365 system support services necessary to continue on-going operations of the web application throughout the life of the contract
- Web application shall be hosted by a fedramp certified cloud service provider such as amazon web services govcloud
- Able to click directly to disciplinary or complaint information, ce record, fee history, and other items, for a given licensee or registrant without entering a new query
- Web application shall be short message service capable
- Web application shall allow for messages to be sent from the system to a mobile phone
- Web application shall be capable of sending 1:1 targeted message from the system to a mobile phone
- Web application shall record all communications and store them in a user’s record for archiving
- Web application shall include an entity-centric data model with comprehensive back-office services for approving, renewing, maintaining and enforcing licenses
- Web application shall include real-time secure web-based database library of applicants’ and licensees’ records
- Web application shall include photo editing capabilities that allow a user to crop, rotate, and re-size an imported photograph
- Web application shall generate a secured pdf credential for approved applications
- Web application shall include automatic page layout functionality for proper printing
- Web application shall accept electronic submissions
- Able to automatically calculate the appropriate amount for a given license application, request or service type
- Capable of interfacing with third party payment processors to collect fees by way of merchant account web services
- Able to interface with the chase Paymentech orbital gateway
- Web application shall accept online payments using valid debit or credit cards-including american express
- Web application shall not allow an invalid payment card to be accepted and shall prompt immediate notification to the user of the payment error
- Web application shall automatically generate a receipt back to the customer for successful payments that includes the amount paid, date of transaction, applicant personal identifying information and other predefined text
- Web application shall include self-service user account creation capability and password recovery functions
- Web application shall be capable of capturing multiple addresses and telephone numbers to be stored for a single user
- Web application shall include fixed reporting and custom reporting modules and shall include regulatory-specific analytics on license data accessible to agency users.
(2) The term of the contract will be one year.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Thursday, 26 September, 2019

Category : Web Design and Development, Billing Services, Software, System and Application

Country : USA

State : District of Columbia

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